Refund & Mandate Cancellation Policy

Thank you for engaging with the Brain Mint platform[cite: 5]. This Refund & Cancellation Policy outlines the exact rules, conditions, and parameters governing subscription payments, automatic billing methods, gateway authorizations, and mandate cancellation tracking for our platform tracks[cite: 1, 5].

1. Plan A: 7-Day Premium Access Trial (Auto-Renewal Framework)

For users onboarded via our promotional 7-Day Free Trial path, cancellation and mandate modification rights are strictly defined as follows[cite: 1, 5]:

• Complementary Term: Users receive 7 consecutive days of absolute complementary access to the platform's complete premium curriculum interface tools[cite: 1, 5].
• Auto-Debit Mandate Set Up: To activate this free trial track, users must establish a secure standing instruction or electronic e-mandate of ₹299 per year through our integrated payment gateway[cite: 1, 5].
• Absolute Revocation Right: Users retain the absolute right to terminate their trial tier subscription or revoke the secure auto-debit mandate at any point during the active 7-day trial window without experiencing any transactional charges[cite: 1, 5].
• Post-Trial Transition: Upon successful completion of the 7-day trial period, the subscription will automatically renew, and a standard service charge of ₹299 will be deducted annually from the linked payment instrument unless explicitly cancelled before the renewal window closes[cite: 1, 5].

2. Plan B: Direct Annual Premium Access Procurement

For users choosing immediate deployment onto our direct annual access track, the policy features the following parameters[cite: 1, 5]:

• Upfront Processing Fee: A one-time upfront procurement fee of ₹299 is executed to initialize immediate premium system rights across the application workspace[cite: 1, 5].
• Term Validity: The upgraded subscriber profile remains fully verified and active for 1 complete year (365 days) from the exact date of successful transaction settlement[cite: 1, 5].
• Trial Omission: This commercial pathway is prioritized for direct system deployment and does not feature an intermediate trial evaluation period[cite: 1, 5].
• Direct Settlement: Direct annual premium sign-ups represent complete instant provisioning of product utilities, rendering payments under Plan B final and non-refundable upon access validation[cite: 1, 5].

3. Multi-Tier Premium Contracts (Silver, Gold, Diamond)

Payments processed for independent month-to-month or custom annual premium paths (including Silver, Gold, or Diamond tracks) follow standard digital product delivery terms[cite: 5]. Once the advanced modules, complete playwall integrations, or course curriculum pipelines have been programmatically unblocked on the user account, the allocation service is fulfilled, and fee components are non-refundable[cite: 1, 5].

4. Punitive Account Suspension Balance Forfeiture

In accordance with our Revenue Integrity & Anti-Fraud Policy, any user account flagged and suspended due to systemic abuse—including the deployment of emulators, automated bots, click-farms, self-referral spoofing grids, or unauthorized location-masking tools (VPNs/Proxies)—will face immediate account termination[cite: 1, 5].

In such instances, all accrued platform coins, promotional balances, and subscription fees are permanently forfeited and are completely ineligible for refund consideration[cite: 1, 5].

5. Mandate Management & Recovery Assistance

Users can cancel automatic billing cycles or active e-mandates at any moment by navigating directly to their account dashboard, selecting 'Manage Mandates', and executing an instant revocation command[cite: 5]. Alternatively, formal cancellation support can be initiated by routing a billing ticket directly to our accounts division at: billing@brainmint.com[cite: 5]. All processed requests will be verified against our active transaction registers[cite: 5].